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Information

Shipping & Returns

$9.95 Flat Rate Shipping

The $9.95 flat rate shipping is on orders over the $149 order total threshold. The $9.95 flat rate shipping is via ground shipping with the carrier of our choice and is only valid for orders shipping within the Lower 48 States Only. The Flat Rate Shipping is only good for items purchased on the website ONLY. Shipping times may vary and may take 1 to 7 business days and we make no specific set time to expect delivery. Standard UPS ground shipping, Postal Service, or a Courier may be used for your shipment depending on cost analysis at time of packaging. Some Items may have an additional handling charge for liquids or larger items. *Items are subject to change.

Large / Heavy Items

Large or Heavy items cannot be shipped with the $9.95 Flat Fee these items are marked in the checkout area with a Red No Flat Rate marker. If you add any of these items to the cart you will not be able to use the flat rate shipping and will have to pick one of the other shipping options available.

Same Day Shipping Guarantee

We ship until 5pm CDT via UPS.for all in stock items Special order items may take upt to 3-5 days added to shipment time. All Internet Orders placed after 4:30pm CDT are subject to be shipped next day. All shipments are F.O.B. our warehouse in St. Louis, Missouri, unless otherwise indicated.

Customer Pick Up

Customers can pick up orders from our St. Louis, MO warehouse.We are open M-F 8am - 5pm CST.
Plus we love to meet our customers!

Handling Fees

R&J does not charge for a handling fee. Never has.... Never will!
 

Truckline Shipping Info

SKID CHARGES are applied in all orders shipped via truckline or common carrier. Truckline shipping must be an order over $250 to be applicable.

CARRIERS ARE LIABLE FOR DAMAGE. If damage is obvious, have delivering driver make notation on freight bill.  If you suspect damage, inspect while driver is present and insist that a notation be made on freight bill if damage is found.  Do not refuse any shipment or part of shipment due to damage.  In the event of a claim, it is a good policy to save all packing materials.

Returns

NO RETURNS will be accepted without prior authorization.  Return items may be subject to a 20% restocking charge and all freight charges incurred.  Orders for special items cannot be cancelled except upon terms that willfully compensate R & J against loss.  Returns will not be accepted after 30 days. Please call and speak with an associate to help with your return.